Privacy policy

Mochelin Limited (hereinafter referred to as "the Company", "we" or "us") undertakes to comply with the relevant provisions of the Hong Kong Personal Data (Privacy) Ordinance, and understands the importance of protecting user privacy. As such we will properly manage, protect and handle your personal data. To this end, we will also promote strict security and confidentiality guidelines among all of our employees.

This Privacy Policy applies to all user data that we collect, use, disclose, process, and retain, including personal information, data and postal information collected through our social media platforms, www.purrupurru.com (this "Website"), offline customer service as well as text and email.

Your use of this Website and our social media platform for purchase of products and services may be subject to additional terms and conditions applicable to the processing of your personal data, so please read the applicable terms and conditions for each service carefully. In the event of a conflict or inconsistency between such specific additional terms and this Privacy Policy, the terms of the specific service shall prevail over this Privacy Policy.

If you have any comments or enquiries about this Privacy Policy, please contact our customer service team by email at  info@purrupurru.com

 

▎ Categories of Personal Data We Collect

In this Privacy Policy, personal data refers to any data by which you can be identified, directly or indirectly. The categories of personal data we collect include, but are not limited to:

  • Your title, name, gender, telephone number, email address, residential address, mailing address, billing address, shipping address or other contact details, date of birth, payment or bank account information, username and password, your pet information and preferences, and any other personal data you voluntarily provide to us;
  • Your purchase history and related statistics;
  • Data related to your computer, mobile phone, or other electronic/communication device including IP address, real-time location data, browser settings, browsing history, referral websites that lead you to our platform, and other internet log data.

 

▎ How Your Personal Data Is Collected

We may obtain your personal data through various methods including:

  • When you shop on our Website or social media platform;
  • When you participate in our events or promotions;
  • When you register an account or become a member with us;
  • When you apply for or participate in any of our membership or promotional programs;
  • When you participate in any of our statistical or marketing activities;
  • When you visit our website or browse any of our social media pages;
  • When you contact us in person, via phone, email, or any social media platform;
  • When you subscribe to our marketing or promotional materials.

You may choose not to provide us with the requested personal data, but if you choose not to do so, we may not be able to provide you with some of our products, services, or offers, or you may not be able to use certain features on our Website.

You have the right to request that we correct, update or delete your personal data, please contact our customer service team for assistance.

 

▎ Purpose of Collecting Personal Data

Your personal data may be used for one or more of the following purposes:

  • To communicate with you;
  • To verify your identity and open and manage any accounts for you with us;
  • To administer any membership programs or other marketing, promotional offers, or corporate events in which we participate;
  • To process your product or service orders (e.g. to retain your shopping cart contents, make arrangements for billing, payment, refund, and delivery);
  • To provide you with customer service, to handle and respond to your inquiries, suggestions, or complaints;
  • To conduct customer surveys or organize events for customers;
  • To conduct analysis to help us understand customer needs and improve the quality of our services and products;
  • To personalize the content of our Website and social media platforms to provide a better customer experience and design promotional offers;
  • To conduct advertising campaigns, including targeted advertising;
  • To conduct direct marketing activities;
  • To perform our duty to retain processing activities records;
  • To assist in safeguarding the security of our systems and prevent illegal intrusions or cyber-attacks;
  • To comply with legal, regulatory, or compliance requirements, and to handle inquiries from law enforcement or regulatory agencies (such as preventing money laundering and counter-terrorism activities) or to seek legal advice;
  • Any other purpose directly related to any of the above.

We will only collect personal data that is necessary or directly related to the specified purpose. If we intend to use your personal data for other purposes not mentioned above, we will obtain your consent before using your personal data.

For direct marketing (e.g. promotions via email/SMS), we require your explicit opt-in consent at collection. You may opt-out anytime by emailing info@purrupurru.com or clicking 'unsubscribe'.

▎ Information Collected by Automated Means

In order to understand and improve the browsing experience of our customers, our Website employs various technologies to collect information automatically. This automated data collection generally does not include the personal information of the user but may include browsing information such as the pages visited by the user, the number of page visitors, and IP addresses. Examples of such technologies include cookies, web analytics, and social media widget files, as described below:

Cookies are small amounts of data sent by web servers to your browser and are only read by the server that created the cookies. The primary purpose is to help the website identify users, including remembering your preferences, providing relevant content, and help simplifying website navigation.

By visiting this Website, we and our service providers may use cookies to personalize your user experience (eg preset default language) and content (such as promotional offers, products, or important messages) for you. We and our service providers may also use cookies and web analytics to collect information about your visit to this website to help us improve our Website services. We do not have control over the use of cookies or web analytics by our partners, affiliates, tracking utility companies, and service providers.

You can change your browser settings to reject cookies or be notified you before using cookies. However, once you reject cookies, you may not be able to use certain features of this Website.

If you continue to use our Website without changing your settings, you agree to our use of these cookies on our website. You can configure your browser to disable all or some of the cookies, please refer to the following links:

In addition to cookies, this Website also automatically records your device's Internet Protocol address, browser version, URLs viewed, and general web visitor data recorded by traffic monitoring tools. If you are logged into your account while visiting this Website, web analytics data may be linked to your personal information and may track your navigation through the Website. We use this data to understand how this Website is used so that we can improve the Website and provide appropriate products and services to our customers.

 

▎ Sharing of Data and Details

Data may be transferred to service providers outside Hong Kong (e.g. payment processors) under equivalent privacy protections.

We will never sell your personal data. However, we may be required to process inquiries from law enforcement or regulatory agencies based on legal, regulatory or compliance requirements (such as preventing money laundering and counter-terrorism), share data with our auditors and legal counsels, or in cases where it is necessary to protect our interests (where permitted by law) to disclose or transfer your personal data to third parties (such as to insurance companies for possible claims).

We also reserve the right to transfer any of your personal data as a result of a merger, acquisition or corporate reorganization (where permitted by law).

 

▎ Retention of Personal Data 

We will periodically review the personal data we retain and delete your personal data permanently after a reasonable and appropriate retention period has expired.

 

▎ Information Protection

In order to protect and prevent accidental, unlawful, or unauthorized access to your personal data, we will maintain reasonable and appropriate measures to safeguard the confidentiality and security of the personal data we collect and process.

 

▎ Third-Party Websites

This Privacy Policy applies only to us and not to any other third parties (including websites operated by them). When clicking on a link and/or advertising banner that redirects you to a third party's website, you will be subject to their privacy policy and restrictions.

While we support the protection of Internet privacy, we will not be responsible for any actions taken by third parties other than us.

 

▎ Children's Policy

This Website is not intended for direct use by persons under the age of 18. If you are under 18 years old, you should use this Website under the supervision of a parent or guardian, and you should not attempt to provide any personal information to us.

 

▎ Data Access and Modifications

If you submit personal data to us, please try to ensure the accuracy of the data. If you have registered an account with this Website, you can view and update your personal data at any time by logging in to your account. If you require access, modification or deletion of your personal data, please feel free to email our customer service team at  info@purrupurru.com

 

▎ Privacy Policy Amendments

We reserve the right to revise, change or modify this Privacy Policy and, update this Privacy Policy on our Website from time to time. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

 

Last update date: 2026/3/13

Questions? Email info@purrupurru.com or WhatsApp +852 9249 7797